The Internet has leveled the playing field and afforded open access to customers in the global marketplace. Internet provides a cost-effective delivery channel for firms. Consumers are embracing the many benefits of Internet. Access to firm's accounts at anytime and from any location via the World Wide Web is a convenience unknown a short time ago. Internet enables the customer to access information about his or her specific account relationship. The advantage of Internet includes:
- Improve customer access, convenience
- Facilitate the offering of more services
- Increase customer satisfaction and loyalty
- Attract new customers easily
- Provide services offered by competitors
- Reduce customer attrition
- Reduces the time, cost and effort in the interaction
So the faster your business goes online the better it is.
No comments:
Post a Comment