Building associations which the customer do not want to break away from is difficult and takes a lot of time and effort. The other option is to stick tot he fundamentals of being successful in business. Promise a great experience, fulfill it and give something to remind them about the experience. This should be so effortless like the sticker on the luggage. If the promise is good and the experience matches it. Bingo! You have the consumer on your side.
Leader
Monday, April 27, 2009
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Building associations which the customer do not want to break away from is difficult and takes a lot of time and effort. The other option is to stick tot he fundamentals of being successful in business. Promise a great experience, fulfill it and give something to remind them about the experience. This should be so effortless like the sticker on the luggage. If the promise is good and the experience matches it. Bingo! You have the consumer on your side.
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