Landmark & 2 States

"Do you have '2 states' by Chetan Bhagat?"
"No sir! The book is going to be available only by this month end!"
"But it got released yesterday?!!! Why the delay?"
"Stock has not come to Bangalore yet!"
"I don't think so. Any ways here is my card. Call me once you get it. Also reserve me a copy please."
"Sure"

The call never came!

Well that's what happened at 10 AM today at Landmark, Forum Mall, Bangalore. And when I waked in with few friends at 9 PM there they were. A complete stack of '2 States' staring at me right at the entrance. When I checked why they hadn't called, the excuse is that the stock had come just now. I checked with other staff and the stock had come around 12 noon. I asked them to check for my order and cancel it. They didn't have it! If only I had trusted in them. This is what usually goes on Twitter for such cases: Landmark #fail

I got my copy and here is a pic of the display. The red color made them stand out from the rest but I didn't find any frenzy around. Hopefully should pick up tomorrow!



If you are looking for a well spent weekend reading a good book you know where to go and what to buy. What are you waiting for?

Damn nuggets

We were first customers at Mc Donalds, Forum the other day and were tempted to try out their chicken nuggets. Well the picture looked like this and was very inviting. I ordered one and was shocked that the real ones are no way similar in size to what was displayed in ads. The size was too small and the taste was normal. KFC would taste 10 times better.

May be my expectation was high and hence the disappointment which brings me to the point I am about to make. Don't promise what you can't meet. Coz once you do the customer would compare, guage and then feel cheated for being made to believe in to your story. Telling the actual story, what really matters is better than what makes him feel tricked.

Remember you can trick the consumer once, only once. So will I buy the nuggets again? Damn nuggets. Will I go to Mc Donalds again? Damn recession ;)

I'd love running to live... but where is your product?

When you can't please don't harp on it. Reebok, Adidas, Nike failed to meet my requirement today. I was at Forum mall, Bangalore trying to purchase a pedometer from the so called fitness brands and the salesmen had no clue what it meant.

Some even suggested that it is a large machine which would be sold in big shops and not in sports retail outlets. I don't blame them for not knowing what it is but the brand behind it. How come you don't have any accessories mentioned in your website available for sale at your outlets? That too in a Tier I city like Bangalore?

When promises and expectations don't match your customers walk away. Sometimes for good. It is no longer about the product but the total appeal. This time you guys loose it. In case you can't or don't want to, ensure you mention about it in your site that these products are unavailable at so and so outlets. Better give a list of outlets where the consumer can buy. And update your staff. Before you ask me to run to live, keep your product ready.