Google+ Positive Psychologist: Blame

Leader

Showing posts with label Blame. Show all posts
Showing posts with label Blame. Show all posts

Wednesday, October 22, 2008

Election + Blasts

All over the world, a killer is a killer and a rapist is a rapist. Only in India do criminals have religious and caste identities: they are either Hindus, Muslims or tribals, each with their own political protectors and detractors. Terrorism all over the world is a law and order and police issue: only in India is terrorism about competitive identity politics. Now, as we enter election season, bombs are being wrapped in party manifestos.

Political stances on bomb blasts do not focus on ensuring fair and just law and order, rigorous investigation and tough impartial policing. Instead "terrorism" is all about how well we understand the Koran and how many times we visit the masjid. At a time when many thinking Muslims are trying to distance themselves from terrorism, politicians, by contrast, are forcing the dialogue backwards and are determined to make religious identity the sole definition of those knocking up lethal mixtures of ammonium nitrate and ball bearings. Is it not a supreme condescension to the Muslim community to assume that they will vote for politicians who do not believe that bombers need to be brought to book?

Both "secular" and "communal" parties are repeatedly confusing criminality with religion. It is only a tough fair-minded cop who will catch the criminal. A political-ideological netaji, both saffron and secular, will only succeed in making the "terrorist" more powerful than he is. Bomb blasts must be left to the police and to the investigative agencies. Politicians must stay firmly out of conjuring up identity politics from the smoke of ammonium nitrate.

Rajdeep Sardesai


Monday, June 9, 2008

What do you define as the good Customer Service?

Ohris at Banjara Hills at Hyderabad entertains the best of the late night crowd who can afford 50 bucks for a glass of 200 ml coke. A decent lunch here for two would cost you about 600 bucks. Last Sunday we were here catching up with my friends. We had ordered for Hot and Sour Chicken soup along with a few other items. After what seemed like eternity and reminding about 10 times we got Sweet Corn Chicken soup and the waiter kept insisting that we ordered the same and not the Hot & Sour version. The manager arrived and repeated the same. The pain was not that the soup was not being exchanged but the blame was thrust on us! Now that is what a customer can never accept, even if he is to blame.

You don’t blame a customer and call him wrong. If you are wrong apologize as its mistake. If he is wrong again apologize as it would satisfy his ego and save a scene. Good customer service aims at understanding a customer and providing what he needs. Not sticking to the rules and showing your power as you have the rule book supporting you. And yes we got a free soup.

Adapt