Regardless of how you feel and believe, the amount of communication, verbal and written has come down drastically, thanks to the modern tech facilitators. Look what I found online.
The time spent on sharing a few things with the people you love to care about is more worth than the time spent in messaging, texting and drafting emails. No communication, nothing can replace the joy in listening to someone's voice and take off the pain, burden, double the excitement in happiness than when you do it personally.
Here is a chance to test it yourself. Today, call someone you know and have been communicating via the electronic mode and speak to them and see how it feels. Especially the family.
The same applies to your customer.
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