What is Customer Service?

Checklist for Customer Service:

• Do we trust our customers?
• Do we stand behind what we sell?
• Is keeping commitments to customers important to our company?
• Do we value customer time?
• Do we communicate with customers respectfully?
• Do we treat all customers with respect?
• Do we thank customers for their business?
• Do we respect employees?

From Barry Berman & Joel R. Evans book on Retail Management